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Premium support is available to our customers who have purchased some of our support plans (detailed on the download page). Other users are encouraged to use the forums to post questions and contribute to the community.
About our support
We call it "Premium support" because you will get it directly from the author of the script Vasil Dinkov. Another reason is that since August 2, 2001 when the first SmartMenus version was released, we have had many satisfied commercial licensees (Sony, IBM, Nordea, Financial Times, Renault, Lufthansa among the most popular) and that experience gives us confidence that we can meet the highest standards when supporting our products.
What are your working hours?
Support queries are processed Monday - Friday. Usually you should receive a response within 24 hours (unless you submit your request on Friday evening or during the weekend our time UTC/GMT +2 hours).
What do you call an "incident"?
An incident is basically a single case when you will need our support for a given issue. An incident may include extensive communication between us (discussions, multiple replies, etc.) until the issue is resolved and you are happy.
What kind of help can you provide?
What is not included?
Note that while we can assist you in any way with your implementation, you will still need to do the implementation on your own. For example, we cannot do the complete implementation from scratch for you just based on your requirements but you can always rely on us for clear instructions and code samples how to achieve what you need.
Please don't hesitate to contact us if you have any questions.